Privacy Policy
Mukti Yatra Pvt. Ltd. (“we,” “us,” “our”) operates the website muktiyatra.com and provides pilgrimage and spiritual tour services across Nepal, Tibet, India, and other destinations. This Privacy Policy explains how we collect, use, and protect the personal information of visitors and customers who use our website or book our tour packages.
Information We Collect
When you browse our website, make an inquiry, or book a trip, we may collect:
- Personal details: Name, email address, phone number, nationality, passport information (for permit processing), and emergency contact details.
- Booking details: Trip selection, travel dates, number of travelers, and special requirements (medical conditions, dietary needs, etc.).
- Payment information: Billing details processed through our payment partners. We do not store full card details on our servers.
- Communication data: Messages sent via our contact form, WhatsApp, or email.
- Technical data: IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Process bookings and arrange permits (e.g., Tibet Travel Permit, restricted area permits)
- Communicate trip details, itinerary updates, and safety information
- Respond to inquiries and provide customer support
- Improve our website and services
- Send promotional offers or newsletters, only if you have opted in
- Comply with legal and regulatory requirements in Nepal, China (Tibet), and other relevant jurisdictions
Sharing of Information
We do not sell your personal information. We may share necessary details with:
- Local partners and guides in Nepal, Tibet, and other trip destinations, for logistics and safety coordination
- Government authorities, where required for permits, visas, or border crossings
- Payment processors, to complete transactions securely
- Insurance providers, if travel insurance is arranged through us
We require all third parties we share data with to protect it in line with this policy.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (for example, financial records for tax purposes).
Cookies
Our website may use cookies to improve browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, though some site features may not function properly as a result.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where legally permissible
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us using the details below.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party sites (such as social media platforms). We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
